Position Description
Neato Robotics is developing technology at the forefront of robotics & artificial intelligence.

Our products are designed to free people from household chores and will change how we all look at housekeeping tasks. Our first product, the award winning Neato Robotics XV-11 automated robotic vacuum has set new standards for intelligence, ease of use and cleaning effectiveness. And it is only the first of many.

Our team consists of roboticists, mechanical, electrical and software engineers and product professionals who have launched brands that are now familiar names in consumer electronics. Our management team is seasoned in leading startups from early stage to successful multinational enterprises.

We are venture funded and located in Newark, CA. For more information on Neato robotics please visit our web site at www.neatorobotics.com.

We are looking for talented engineers to join our growing Newark, California based team.

As a core part of the company strategy, Neato Robotics seeks to hire a world class Senior Electrical Engineer and will initially report to the Director of Hardware Engineering.

Overall Responsibilities
As a Senior Electrical Engineer at Neato Robotics, you will be critical to the creation of leading edge autonomous robot products and technologies. You will have responsibility for the design and development of Neato Robotics products that leverage its core laser distance scanning technology. All issues related to system level design, circuit design, power management, etc. will be within your purview. Neato’s robots will continue to improve people’s lives through more sophisticated versions of the platform as well as extensions designed to address a number of potential markets.

As the key contributor to an existing hand-picked product development team, you will be expected to leverage your knowledge of consumer electronics design and history with suppliers and manufacturers to create world-class products. The challenge will be to design elegant solutions that are robust, low cost, and delight customers.

Required Experience

• BSEE or MSEE with 10 plus years of relevant experience in digital and analog electronics design
• Led the electrical engineering efforts for embedded consumer products from concept to production, including architecture, design, and manufacturing
• Strong communication and organization skills and works well in a hands-on collaborative environment
• Experience with electro-mechanical interfaces, including optical, magnetic, and acoustic sensors, as well as DC motors, motor driver circuits, and PID control
• Knowledge of batteries, battery chargers, switching power supplies, and power system design
• Knowledge of best practices for PCB layouts, especially with respect to EMI, ESD and signal integrity
• Experience designing for off-shore, volume manufacture in terms of both cost and manufacturability
• Experience with Orcad and Allegro

Desirable Experience

• Good documentation discipline including the ability to manage engineering specifications, write work instructions, and maintain BOMs and CAD libraries
• Familiarity with digital logic design for FPGAs
• Hands-on experience with C/C++ for embedded systems
• Working knowledge of Matlab
• Experience and interest in robotics
• Chinese language skills

To Apply:

Please send your resume with “Senior Electronics Engineer” in the subject line to: jobs@neatorobotics.com

Position Description
Neato Robotics is developing technology at the forefront of robotics & artificial intelligence.

Our products are designed to free people from household chores and will change how we all look at housekeeping tasks. Our first product, the award winning Neato Robotics XV-11 automated robotic vacuum has set new standards for intelligence, ease of use and cleaning effectiveness. And it is only the first of many.

Our team consists of roboticists, mechanical, electrical and software engineers and product professionals who have launched brands that are now familiar names in consumer electronics. Our management team is seasoned in leading startups from early stage to successful multinational enterprises.

We are venture funded and located in Newark, CA. For more information on Neato robotics please visit our web site at www.neatorobotics.com.

We are looking for talented engineers to join our growing Newark, California based team.

As a core part of the company strategy, Neato Robotics seeks to hire a Senior Mechanical Engineer and will report to the Director of Mechanical and Product Engineering.

As a Mechanical Design Engineer you will lead and contribute, as part of a product engineering team, to the fast-paced development of high-volume consumer electronics, like the Neato Robotics XV-11/15. At Neato Robotics you will work through all stages of product development, including product conception, analysis, design, transfer to manufacturing, and test fixture design. You will have the opportunity to work cross functionally with Industrial Design, Hardware Engineer, Reliability, Quality, and Marketing, with the ultimate goal of helping to bring to market products that excel at robotic cleaning.

Overall Responsibilities
The ideal candidate will demonstrate strong competency in what it takes to design and manufacture consumer electronics. He/She must have a strong working knowledge of mechanical systems, a desire to learn from new challenges, and the problem solving and communication skills to work within a highly interactive and experienced team. Candidates must show a hands-on passion for their work and be able to communicate their ideas and concepts both verbally and visually. Candidates must demonstrate an ability to integrate feedback and to respond quickly to changing contexts and work environments. Work may include:

• Detailed part analysis, design, and product documentation to ASME 14.5 2009 standards, including GD&T.
• Assisting advanced technology efforts by researching new materials and component technologies.
• Reliability test failure analysis and solution validation to complete successful product development.
• Field failure analysis and solution evaluation for production product issues.
• Injection molding tool sign-off.
• Up to 20% international travel.

Required Experience

• Bachelor’s or Master’s degree in Product Design, Mechanical Engineering, or related field.
• Interest in the fast-paced world of bringing consumer electronic products to market.
• Comfortable working on solo and group projects.
• Experience with DC electric motors and gears, mechanisms.
• Experience designing: plastic, sheet metal, dia cast, machined parts, and cables assemblies.
• Understanding of rapid proto types techniques.
• Experience managing outside consultants, suppliers, vendor’s, CM, ODM, and JDM.
• 3D CAD, Pro/Engineer at WF4+ level with 5000+ hrs experience.
• Excellent communication skills

Desirable Experience

• Sketching, both by hand and by computer
• Wildfire Pro/Surface
• Project-based experience
• Experience working cross-functionally with electrical and system engineering
• Experience designing manufacturing-assembly test fixtures
• Strong analytical skills
• Experience with document control systems with Arena, ECO, MCO, and BOM management.
• Chinese or Mandarin written and speaking skills a plus

To Apply:

Please send your resume with “Senior Mechanical Engineer” in the subject line to: jobs@neatorobotics.com

Position Description
The Director of Customer Care is responsible for the worldwide performance of Neato’s Customer Support function, including partners, call centers, technology infrastructure, and digital presence related to customer support worldwide.

The Director will join a dynamic management team focused on growing and developing a global world-class service department that delivers on Neato’s commitment to customer satisfaction for our innovative home robots – cool robots that free people from the drudgery of everyday household chores.

The successful candidate will have experience in consumer electronics products and possess a passion for hands-on work as well as a strategic vision for building a global organization. They will have the opportunity build, from the ground up, our worldwide support organization.

Responsibilities

• Define and develop the required support infrastructure, including worldwide call center & service partner selection and launch
• Define and develop measurement systems to manage the support function, measure and report on performance and service levels, and manage financial costs/ROI
• Develop key policies, processes and procedures, and roll-out worldwide
• Drive ongoing customer service process improvement
• Develop and execute on an ongoing basis worldwide training and utilize knowledge management systems to ensure that all Neato Customer Care team members always have the latest and best information.
• Develop “listening systems” to ensure that customer feedback is effectively communicated throughout the organization so that rapid improvements can be made
• Develop and maintain a predictable cost model for the Customer Organization
• Develop support models for training, forecasting and quality in order to be able to support the organization

The director will have responsibility for multiple customer support operations centers in the US, Europe and Asia. We will look to the director to both advocate for the customer and simultaneously help the company maintain efficient and cost-effective operations.

The Customer Care Director must be highly collaborative and fluent in all styles and modes of communication — written, verbal, Social Media — with sensitivity to cultural issues and interpersonal dynamics. They must also have proven experience and a passion for leading cross-functional teams to positive results-based outcomes.

In addition to the broad range of communication and team-building skills, sound analytical skills are key. The Customer Care Director will collect and report metrics and work with teams to identify and improve key quality and customer satisfaction metrics worldwide.

Representing the Voice of the Customer, they will also be responsible for alerting the organization to any early warning signs of customer/field issues and collaboratively work with cross functional teams drive to a rapid resolution and communication of solutions.

Requirements

• Bachelor’s degree
• 7+ years experience
• Experience building, scaling and managing a world class service organization within an international company – preferably a US headquartered company with a reputation for service excellence
• Knowledge of call center systems, infrastructure, reporting and metrics business management
• Exceptional people leadership and demonstrated track record of training and developing individuals and teams.
• Highly analytical: able to measure, translate, communicate and present data
• Strong technical and analytical aptitude
• Adaptable and highly resourceful; able to work with limited information when necessary
• Strong communication skills (oral, written, and numerical); ability to effectively communicate to all levels of the organization
• Web and social-media savvy; a skilled user of technology; strong working knowledge of MS Office and CRM (NetSuite a plus but not required)
• Commitment to excellence and strong sense of urgency
• Sound judgment and decision-making; accepts accountability and takes pride in work
• Ability to manage multiple tasks concurrently, including complex projects
• Skilled at diving into the details as well as big picture strategic planning
• Self-motivated and self-directed, with a positive attitude
• Startup experience is beneficial but not required
• Supporting a global sales and marketing organization in a consumer product company is a plus