Neato Robotics, Inc. is committed to the highest quality products for our customers. Our Customer Care Team performs “out of box” quality checks on incoming inventory to ensure that all of our products are being shipped out with the latest firmware updates and meet the Neato quality standard.

The robot will run until the floor has been completely covered or the battery runs low. If the Neato runs low on power mid-cleaning, the vacuum will automatically go back to its charging base, recharge, and then return to where it left off. This allows the Neato to clean very large floor plans.

Several factors affect how much area the robot can clean, including the amount of furniture in the room and the type of floor surface. On average, the robot can clean three to four rooms with hard floors and two to three rooms with carpeted floors.

Your Neato vacuum is designed to clean multiple rooms–one at a time.

Our refund policy can be viewed by clicking here.

There is a 30-day, money back guarantee and a one-year limited warranty.

The Neato picks up normal household debris: dirt, pet hair, cereal, dust, etc.

The dirt bin is one of the largest in a robot vacuum. At first, you may need to empty it after every cleaning. Once you’ve used your Neato for a while, you may not have to empty it every time. To get the best performance from your vacuum, we do recommend that you empty it frequently.

Most users report that animals are initially interested in the robot vacuum, but it doesn’t seem to bother them. (Some animals even play with it!)

Neato works great on all types of floor surfaces including carpet, hardwood, Pergo®, linoleum, vinyl, and tile.

The full Neato line is available for purchase on the Neato Web site at neatorobotics.com. The Neato can also be purchased at other retailers including Amazon, Target, Best Buy, Bed Bath & Beyond, RobotShop, and others. Please check the list of resellers at neatorobotics.com/where-to-buy/.

Neato sports the first laser distance sensor suitable for consumer products. This technology gives the robot a full 360-degree view of its surroundings, so it can create a map of the room, detecting walls, doorways, furniture and other obstacles up to 15 feet away. This sophisticated mapping ability allows Neato to avoid obstacles that other robots can only detect by bumping into them.

Bounce-around vacuums hit some places on the floor multiple times and other spots only once. Some possibly not at all. This method of navigation wastes time and energy.By using a smart pattern to clean, Neato ensures there will be complete floor coverage. And since it can cover a floor in one pass, it cleans faster than a random vacuum.

Pattern cleaning also uses less energy, so the Neato vacuum can afford to have stronger suction power as compared to bounce-around robots.

Before it cleans, Neato maps its surroundings, looking for walls, doorways and obstacles. Then it chooses the best path to take and starts cleaning with a methodical back and forth straight-line pattern. Because it actually sees obstacles, it avoids bumping into furniture and walls like other robot vacuums.