Affordable Warranty Choices
When you purchase your Neato vacuum, each robot comes with a one-year limited warranty. You can also extend this with an extended service plan for an additional one or two years.
Flexible One-Year and Two-Year Extended Service Plan
Neato offers affordable choices in extended warranties for your Neato vacuum. The Extended Service Plans extend your one year limited warranty for up to three years from the original date of purchase (up to three years total). The One-Year Extended Service Plan extends your one year limited warranty for up to two years total from the original date of purchase. The Two-Year Extended Service Plan extends your one-year limited warranty for up to three years total from the original date of purchase. Under these plans, if there is a mechanical or electrical failure, the product will be replaced if it or a similar product is available; otherwise we will reimburse the price paid for the product.
Replacement plans must be purchased within 90 days of the product purchase date, start at the end of the one-year Neato Robotics manufacturer’s warranty period and continue through the term of the contract.
All plans are fully insured up to the price paid for the product for the duration of the contract period. If we decide to replace the product, we will replace it with a product of equal or similar features up to the price paid for the product, or reimburse the purchase price of the product.
Cancellations & Transfers
All plans can be cancelled at any time during the term of the contract. If cancelled within the first 30 days after plan purchase, a full refund will be given. After 30 days a pro-rated refund for the unused portion of the contract minus a nominal administrative fee will be issued for all upfront-paid plans; Recurring pay plans will receive a pro-rated refund of the unused portion of the last paid period, minus an administrative fee of up to one month’s payment.
Any plan can be transferred to another individual during the term of the contract by calling us.
Terms and Conditions
Click here to read the Terms and Conditions of the Extended Service Plan.