The troubleshooting steps below should help resolve any difficulties that may come up while updating your Neato vacuum.
Installation Notes for Step 2: Upgrade Your Vacuum Software
Depending on your Operating System, you may see different screens for the Found New Hardware Wizard when you plug-in the USB mini-cable.
If Using Windows 7 or Windows Vista:
The first time you connect your Neato robot, you will see a small pop-up on the Device Driver tab on the bottom right side of your task bar. It will display "Neato Robotics USB Port - Device Driver software installed successfully" a few seconds after you plug in the mini-USB cable. No action is required.
If Using Windows XP:
You will see the screens below.