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Have questions about your Neato robot vacuum? We have how-to videos, FAQs, and troubleshooting guides here to help you out.

Neato Customer Care Services

Need assistance? Neato Customer Care agents are available to help you.

Use any of the support services below to contact us.

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Documentation Documentation
Warranty and Repair Warranty and Repair


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Customer Care Contact Information

Australia
australiacare@neatorobotics.com
+61283105394
9:00am – 5:00pm Monday-Friday
Austria
EMEAcare@neatorobotics.com
+43-122-97431
9:00am – 5:00pm Monday-Friday
China
chinacare@neatorobotics.com
+86 400 120 3547 / 上午9:00 -下午6:00 周一至周五
Denmark
ScandiCare@NeatoRobotics.com
+45-6991-8575
9:00am – 5:00pm Monday-Friday
Finland
EMEAcare@neatorobotics.com
+358942451981
9:00am – 5:00pm Monday-Friday
France
francecare@neatorobotics.com
+33-97-518-0294
9:00am – 5:00pm Monday-Friday
Germany
Germancare@neatorobotics.com
+49-30224030237
9:00am – 5:00pm Monday-Friday
Iceland
ScandiCare@NeatoRobotics.com
800-7670
9:00am – 5:00pm Monday-Friday
Icelandic local time
Ireland
EMEAcare@neatorobotics.com
+35-376-680-5619
8:00am – 5:00pm Monday-Friday
Italy
EMEAcare@neatorobotics.com
+390294755004
9:00am – 5:00pm Monday-Friday
Japan
JPCare@neatorobotics.com
Toll Free: +0800-222-0558
Toll: +81-345790265
Fax: +81-368908567
9:00am – 5:00pm Monday-Friday
Netherlands
EMEAcare@neatorobotics.com
+31-85-888-4740
9:00am – 5:00pm Monday-Friday
New Zealand
newzealandcare@neatorobotics.com
+0116449747238
9:00am – 5:00pm Monday-Friday
Norway
ScandiCare@NeatoRobotics.com
+47-85-295-491
9:00am – 5:00pm Monday-Friday
Spain
EMEAcare@neatorobotics.com
+34-911-230-899
9:00am – 5:00pm Monday-Friday
Sweden
ScandiCare@NeatoRobotics.com
+46-8-4468-3573
9:00am – 5:00pm Monday-Friday
Switzerland
EMEAcare@neatorobotics.com
+41-435083146
9:00am – 5:00pm Monday-Friday
United Kingdom
EMEAcare@neatorobotics.com
+44-20-3318-2995
8:00am – 5:00pm Monday-Friday
USA
CustomerCare@neatorobotics.com
Toll Free: +1-877-296-3286
Toll: +1-720-785-5047
5:00am – 9:00pm PST Monday-Saturday
3:00pm – 9:00pm PST Sunday

Authorized International Support Partners

Argentina
(+54)(11) 4707-3200
Aguas
Czech Republic
+420-222-703-255
NeatoRobots.cz
China
400 120 3547
 
Estonia
620 1111
AS MECRO
Indonesia
+62-21-6631753
Unimarch
Israel
+072-3300660
Effective Robotics
Latvia
+371 67245561
SIA “STOLLER”
Lithuania
8-37 310959
UAB MECRO TECHNIKONAS
Malaysia & Thailand
+603-7728-8166
Corvan Technology
Philippines
+632-6348587
Focus Global Inc.
Poland
+48 22 881 02 72
4Vision
Russia
7-499-909-45-94
CleverClean
Singapore
+65-6767-0088
Astell Asia Group
Slovakia
+421-221-025-173
NeatoRobots.sk
Taiwan
+886-2-2995-9258
Quoview Technology Inc.
Vietnam
+84-4-3768-9238
Detech JSC

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