Neato Customer Care Services
Need assistance? Neato Customer Care agents are available to help you.
Use any of the support services below to contact us.
Have questions about your Neato robot vacuum? We have how-to videos, FAQs, and troubleshooting guides here to help you out.
Need assistance? Neato Customer Care agents are available to help you.
Use any of the support services below to contact us.
| Country | Phone/Local Time | |
|---|---|---|
| Australia | australiacare@neatorobotics.com | +61283105394 8:00am – 5:00pm Monday-Friday Local time in Sydney Chat for Australia will be available M-F 9am-5pm Sydney time |
| Austria | EMEAcare@neatorobotics.com | +43-122-97431 8:00am – 5:00pm Monday-Friday |
| Denmark | ScandiCare@NeatoRobotics.com | +45-6991-8575 9:00am – 5:00pm Monday-Friday |
| Finland | EMEAcare@neatorobotics.com | +358942451981 8:00am-5:00pm Monday-Friday |
| France | francecare@neatorobotics.com | +33-97-518-0294 9:00am – 5:00pm Monday-Friday |
| Germany | Germancare@neatorobotics.com | +49-30224030237 9:00am – 5:00pm Monday-Friday |
| Iceland | ScandiCare@NeatoRobotics.com | 800-7670 9:00am – 5:00pm Monday-Friday Icelandic local time |
| Ireland | EMEAcare@neatorobotics.com | +35-376-680-5619 8:00am – 5:00pm Monday-Friday |
| Italy | EMEAcare@neatorobotics.com | +390294755004 9:00am – 5:00pm Monday-Friday |
| Japan | JPCare@neatorobotics.com | Toll Free: +0800-222-0558 Toll: +81-345790265 Fax: +81-368908567 9:00am – 5:00pm Monday-Friday |
| Netherlands | EMEAcare@neatorobotics.com | +31-85-888-4740 9:00am – 5:00pm Monday-Friday |
| New Zealand | newzealandcare@neatorobotics.com | +0116449747238 9:00am – 5:00pm Monday-Friday |
| Norway | ScandiCare@NeatoRobotics.com | +47-85-295-491 9:00am – 5:00pm Monday-Friday |
| Spain | EMEAcare@neatorobotics.com | +34-911-230-899 10:00am – 7:00pm Monday-Friday |
| Sweden | ScandiCare@NeatoRobotics.com | +46-8-4468-3573 9:00am – 5:00pm Monday-Friday |
| Switzerland | EMEAcare@neatorobotics.com | +41-435083146 9:00am – 5:00pm Monday-Friday |
| United Kingdom | EMEAcare@neatorobotics.com | +44-20-3318-2995 8:00am – 5:00pm Monday-Friday |
| USA | CustomerCare@neatorobotics.com | Toll Free: +1-877-296-3286 Toll: +1-720-785-5047 5:00am – 9:00pm PST Monday-Saturday |
| Czech Republic | +420-222-703-255 | NeatoRobots.cz |
| China | +86 757 2633 9488 | Ecolite |
| Estonia | 620 1111 | AS MECRO |
| Indonesia | +62-21-6631753 | Unimarch |
| Israel | +72-2210303 | Effective Robotics |
| Latvia | +371 67245561 | SIA “STOLLER” |
| Lithuania | 8-37 310959 | UAB MECRO TECHNIKONAS |
| Malaysia & Thailand | +603-7728-8166 | Corvan Technology |
| Philippines | +632-6348587 | Focus Global Inc. |
| Poland | +48 22 881 02 72 | 4Vision |
| Russia | 7-499-909-45-94 | CleverClean |
| Singapore | +65-6767-0088 | Astell Asia Group |
| Slovakia | +421-221-025-173 | NeatoRobots.sk |
| Taiwan | +886-2-2995-9258 | Quoview Technology Inc. |
| Vietnam | +84-4-3768-9238 | Detech JSC |
