Contact Us - Neato

Contact Neato Customer Care

Have questions about your Neato robot vacuum? We have how-to videos, FAQs, and troubleshooting guides here to help you out.

Neato Customer Care Services

Need assistance? Neato Customer Care agents are available to help you.

Use any of the support services below to contact us.

Customer Care Contact Information

CountryEmailPhone/Local Time
Australiaaustraliacare@neatorobotics.com+61283105394
8:00am – 5:00pm Monday-Friday
Local time in Sydney
Chat for Australia will be available M-F 9am-5pm Sydney time
AustriaEMEAcare@neatorobotics.com+43-122-97431
9:00am – 5:00pm Monday-Friday
DenmarkScandiCare@NeatoRobotics.com+45-6991-8575
9:00am – 5:00pm Monday-Friday
FinlandEMEAcare@neatorobotics.com+358942451981
9:00am – 5:00pm Monday-Friday
Francefrancecare@neatorobotics.com+33-97-518-0294
9:00am – 5:00pm Monday-Friday
GermanyGermancare@neatorobotics.com+49-30224030237
9:00am – 5:00pm Monday-Friday
IcelandScandiCare@NeatoRobotics.com800-7670
9:00am – 5:00pm Monday-Friday
Icelandic local time
IrelandEMEAcare@neatorobotics.com+35-376-680-5619
8:00am – 5:00pm Monday-Friday
ItalyEMEAcare@neatorobotics.com+390294755004
9:00am – 5:00pm Monday-Friday
JapanJPCare@neatorobotics.comToll Free: +0800-222-0558
Toll: +81-345790265
Fax: +81-368908567
9:00am – 5:00pm Monday-Friday
NetherlandsEMEAcare@neatorobotics.com+31-85-888-4740
9:00am – 5:00pm Monday-Friday
New Zealandnewzealandcare@neatorobotics.com+0116449747238
9:00am – 5:00pm Monday-Friday
NorwayScandiCare@NeatoRobotics.com+47-85-295-491
9:00am – 5:00pm Monday-Friday
SpainEMEAcare@neatorobotics.com+34-911-230-899
9:00am – 5:00pm Monday-Friday
SwedenScandiCare@NeatoRobotics.com+46-8-4468-3573
9:00am – 5:00pm Monday-Friday
SwitzerlandEMEAcare@neatorobotics.com+41-435083146
9:00am – 5:00pm Monday-Friday
United KingdomEMEAcare@neatorobotics.com+44-20-3318-2995
8:00am – 5:00pm Monday-Friday
USACustomerCare@neatorobotics.comToll Free: +1-877-296-3286
Toll: +1-720-785-5047
5:00am – 9:00pm PST Monday-Saturday
3:00pm – 9:00pm PST Sunday

Authorized International Support Partners

Argentina(+54)(11) 4707-3200Aguas
Czech Republic+420-222-703-255NeatoRobots.cz
China+86 757 2633 9488Ecolite
Estonia620 1111AS MECRO
Indonesia+62-21-6631753Unimarch
Israel+072-3300660Effective Robotics
Latvia+371 67245561SIA “STOLLER”
Lithuania8-37 310959UAB MECRO TECHNIKONAS
Malaysia & Thailand+603-7728-8166Corvan Technology
Philippines+632-6348587Focus Global Inc.
Poland+48 22 881 02 724Vision
Russia7-499-909-45-94CleverClean
Singapore+65-6767-0088Astell Asia Group
Slovakia+421-221-025-173NeatoRobots.sk
Taiwan+886-2-2995-9258Quoview Technology Inc.
Vietnam+84-4-3768-9238Detech JSC